Privacy Policy

Last Revised: Dec 31, 2022

Introduction

This Privacy Notice details how Snowmate, Inc. ("us", "we" or "Company") process information of users of our website and services (each, "you" or "User") collected through our website at https://www.snowmate.io/ and through the use of our plugin, available for download on the website (together, the "Service").

The details of the Company are as follows:

Snowmate, Inc.

Yigal Alon 114, Tel Aviv-Yafo, Israel

contact@snowmate.io

We may revise this notice from time to time, in our sole discretion, and the most current version will always be posted on our website (as reflected in the "Last Revised" heading). We encourage you to visit this page regularly for any changes.

What information we collect

We may collect personal information about you as follows ("Personal Information"):

Voluntary Information: We may collect information that you provide us voluntarily such as your email address, and the organizational account your user is associated with. For instance, when you sign up to receive updates or further information from us, or when you communicate with us via the 'contact us' option on the Service, or when you set up an account to use the Services. In those cases we will collect your name, email address, and the name of your organization.
Device Information: We may collect specific types of connection details and information with regard to your device, software or hardware that may identify you. Such information may include your browser type, as well as an IP address.
User Activity. Information regarding User's activity on the Service such as your clicks, actions and browsing on the Service.

Cookies and third party tracking

We use cookies and pixel tags when Users access our website.

A “cookie” is a small piece of information that the Service assigns to the User's browser while the User is browsing such website. Cookies are very helpful and are used by us for the purpose of gathering relevant information in order to enhance the functionality of the Service.

We use ‘session cookies’, which are stored temporarily during a browsing session and are deleted from User's device when the browser is closed, ‘persistent cookies’, which are saved on User's device for a fixed period and are not deleted when the browser is closed, and 'third-party cookies', which are set by other online services that run content on the page you view on your browser.

Most web browsers allow you to erase cookies on your computer, block cookies from your computer, or notify you when a cookie is stored on your computer. If you choose to disable or otherwise block certain cookies, you may be unable to use, or experience decreased functionality with, parts of the Site. Your browser may also support functions to block or restrict pixel tags.

You may also opt out of the pixel tags and other advertising tracking technologies by following the instructions at: www.networkadvertising.org/choices or www.aboutads.info/choices

We also use google analytics to collect information about your use of the Services. This third party service collects and shares information about your use of the Services in accordance with the following terms https://policies.google.com/technologies/partner-sites

You can opt-out of this tracking technology here: https://support.google.com/analytics/answer/181881

How we use the information

We use the information in the manners described in this Privacy Policy. In addition to the purposes listed herein, the information we collect, which may include your Personal Information, is used for the following purposes:

To provide the Services, including to authenticate access to the Services;
To respond to inquiries and requests from our Users, to improve our Service and to provide you with further information about our products and services;
To investigate and resolve disputes in connection with your use of the Service;
To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Service; and
To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request.

With whom we share the information and for what purpose

We use cookies and pixel tags when Users access our website.

You may also opt out of the pixel tags and other advertising tracking technologies by following the instructions at: www.networkadvertising.org/choices or www.aboutads.info/choices

You can opt-out of this tracking technology here: https://support.google.com/analytics/answer/181881

International transfer

Since we operate globally, it may be necessary to transfer data, including Personal Information, to other countries than the country in which the information was collected.

For how long we retain the information

We retain the information that we collect from our Users for as long as we are providing the Service to the applicable customer. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we may keep records containing Users' Personal Information, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Your privacy rights

Certain jurisdictions provide Users with certain statutory rights to their Personal Information. Subject to exemptions provided by law, and with proper identification, you may have the right to certain actions to your Personal Information such as:

● Right to verify your Personal Information (to access, delete, change or update any Personal Information relating to you. For example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted);

● Right to see what Personal Information about you we have;

● Right to request that we erase Personal Information about you (subject to any other legal obligation that may require us to keep that information);

● Right to restrict us from processing Personal Information pertaining to you (for example, you may request that we will stop using or sharing your Personal Information with third-parties); and

● Right to export Personal Information in a portable format.

If you wish to exercise any of these rights, contact us at: privacy@snowmate.io. When handling your request, we will ask for additional information to confirm your identity (which may include Personal Information). However, please note that if you choose not to allow us to process your Personal Information, we may be prevented from providing our Service.

Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you wish to raise a complaint on how we have handled your Personal Information, please contact us directly at: privacy@snowmate.io

If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws, you can file a complaint to the applicable data protection authority.

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